Sim Posted January 10, 2011 Posted January 10, 2011 Welcome to GatorChat! You are being connected to a representative in our Technical Support department right now. For immediate answers to your questions, check out our knowledge base and video tutorials at http://support.hostgator.com. Your Chat ID is 3074204. Your question is, "I forgot login url?" (08:11:09 AM) System: There are currently 0 people in front of you and 95 chat technicians assisting customers. (08:11:19 AM) Carmen Sa: has entered the chat. (08:11:40 AM) Sim: Heya. (08:11:45 AM) Carmen Sa: Hello, welcome to HostGator Live Chat. (08:11:50 AM) Carmen Sa: How may I assist you today? (08:12:01 AM) Sim: Was that phrase taught to you in training or is it automated? (08:12:12 AM) Sim: I can't remember the login url to login to my cpanel. (08:12:15 AM) Carmen Sa: What phrase? (08:12:27 AM) Sim: The welcome phrase and how can I assist you? (08:12:47 AM) Carmen Sa: You should be able to log into your cPanel by going to yourdomain/cPanel. (08:12:55 AM) Carmen Sa: It's our standard way of greeting our customers. (08:13:08 AM) Sim: Did you actually type that? (08:13:12 AM) Carmen Sa: Yes, I did. (08:13:29 AM) Sim: I would get tired of typing the same thing all day. (08:13:38 AM) Carmen Sa: :) (08:13:42 AM) Carmen Sa: We do have shortcuts. (08:13:52 AM) Sim: Ah, just what I thought. (08:14:34 AM) Carmen Sa: Was there anything else I can assist you with today? (08:14:35 AM) Sim: You tell your supervisor I am very unhappy that HostGator makes all support staff members greet there customers that way. (08:14:43 AM) Carmen Sa: Why is that? (08:14:49 AM) Carmen Sa: If I may ask. (08:15:09 AM) Sim: It made me feel like I am not important. (08:15:35 AM) Sim: My name should of been included in the greeting. ;] Quote
Rasheed saeed Posted January 10, 2011 Posted January 10, 2011 I really do no see the point. It's just someone trying to do their job and your acting like a fool. You remind me of the kids who laugh at people who work in McDonalds. Quote
Jordan Palmer Posted January 10, 2011 Posted January 10, 2011 Your taking this a bit serious Rasheed, I understand your feeling however the guy/girl who was dealing with him would of simply laughed and carried on with there job. Quote
Rasheed saeed Posted January 10, 2011 Posted January 10, 2011 Probably.. But he's wasting her/his time when he could actually be helping someone who needs help. I understand that a giggle or a LOL is enjoyable. But it's work at the end of the day. Quote
Sim Posted January 10, 2011 Author Posted January 10, 2011 Heres a better one: I think I better leave them alone before they cancel my account, but I didnt go against there TOS. hehe. Welcome to GatorChat! You are being connected to a representative in our Technical Support department right now. For immediate answers to your questions, check out our knowledge base and video tutorials at http://support.hostgator.com. Your Chat ID is 3074506. Your question is, "Password." (09:22:16 AM) System: There are currently 0 people in front of you and 111 chat technicians assisting customers. (09:22:35 AM) Austin Wa: has entered the chat. (09:22:40 AM) Austin Wa: Hello, welcome to HostGator Live Chat. (09:22:40 AM) Sim: I know I know. (09:22:56 AM) Sim: I lost my password. (09:23:22 AM) Sim: You there? (09:24:10 AM) Austin Wa: Yes, can I please have your domain . (09:24:13 AM) Sim: phpengines.info (09:25:35 AM) Austin Wa: Thank you, I can resend the welcome email your registered email address. (09:25:39 AM) Austin Wa: That will include that login information. (09:25:47 AM) Sim: I don't have access to that email address anymore. (09:26:00 AM) Austin Wa: Ok, can I please have the last four digits of your credit card? (09:26:11 AM) Sim: I don't have access to my credit card no more. (09:26:57 AM) Sim: I can login to FTP. Its same password as Cpanel, but its masked in my FTP so I can't obtain it. (09:27:16 AM) Sim: Do you require proof? (09:27:33 AM) Sim: I am quadsim (09:27:49 AM) Sim: I registered domain about 3hours ago. (09:27:53 AM) Sim: I mean hosting. Not domain. (09:28:12 AM) Sim: It costed me 1 cent with a special coupon. (09:28:38 AM) Sim: You there? (09:29:22 AM) Austin Wa: I am Sim, one moment please (09:29:47 AM) Austin Wa: Can you call us directly at 1 866 96 GATOR please? (09:29:48 AM) Sim: I can tell you every file on my server or screen shot me logged into my account. (09:29:58 AM) Sim: Do I get a special extension? (09:30:03 AM) Austin Wa: Well, that would not verify the account. I appreciate you trying though. (09:30:19 AM) Sim: The nearest payphone is many miles away. (09:30:36 AM) Austin Wa: No direct extension, you can just call us at 1 866 96 GATOR and request a password change, any technician will be able to assist you with that once verification is done. (09:31:15 AM) Sim: It will take me about 30 minutes to walk to nearest payphone. (09:31:44 AM) Sim: I doubt I'll even be able to remember the phone number as I have no pen or paper to write number down. (09:31:48 AM) Austin Wa: I apologize. You can download Skype on your computer and call us for free at 1 713 574 5287 (09:32:11 AM) Sim: Do you have to hear my voice? I have no Mic. (09:32:59 AM) Sim: Would I be able to use some sort of special text to speach software to verify my account? (09:33:39 AM) Austin Wa: Not that I am aware of. Our available methods of verification are the last four of the credit card, or last paypal transaction ID. You can send an email to us from the registered email address. You can call us directly (09:34:08 AM) Austin Wa: Or, you could take a photo of your picture ID with name visible. and email it to [email protected] with your domain information, requesting an update of the email address to one you can access (09:34:19 AM) Austin Wa: Thats really the only options we have available to try and verify you today Sim. Quote
Sim Posted January 10, 2011 Author Posted January 10, 2011 Probably.. But he's wasting her/his time when he could actually be helping someone who needs help. I understand that a giggle or a LOL is enjoyable. But it's work at the end of the day. Chatting with Supports Online is my new Hobby. =) Everyone has a hobby they enjoy. This is mine. As you seen there roughly 100 supports online and none of them was waiting so its not like they had anything better to do. Quote
Rasheed saeed Posted January 10, 2011 Posted January 10, 2011 Well if you know for sure they are doing nothing & are more people available to work, my apologize. But I do have to admit: (09:30:19 AM) Sim: The nearest payphone is many miles away.LMFAO!OTF! Quote
danger boy Posted January 10, 2011 Posted January 10, 2011 Love it! Hoping to read some more ;) Quote
Paul Evans Posted January 10, 2011 Posted January 10, 2011 that is bloody evil i love that :D my host would suspend my account for being a bugger like that... Quote
Dominion Posted January 10, 2011 Posted January 10, 2011 May I suggest finding a more constrictive hobby? ;) Quote
Paul Evans Posted January 10, 2011 Posted January 10, 2011 yeah like collecting msn convos with newbs lol that is a funny hobby. Try maybe saying you don't have the password, remember the domain, ip, ftp access, CC or anything but see if they can help lol Quote
Sim Posted January 10, 2011 Author Posted January 10, 2011 Can I get comedian of the month Reward? ;] Quote
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