FTP not connection

[PHPStudent]

Hi, I recently repurchased MWG hosting but I'm struggling to connect to the ftp

I made an FTP account with a path to public_html and then I put the details correctly into FileZilla but I never get past this point:

Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (63,250,35,187,204,106)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing

 

Any help would be much appreciated
 

[URBANZ]

normally this is caused by filezilla being configured for TLS you can change the encryption settings for connections in filezilla and should work. so change to use plain FTP connection. as sometimes can be a server configuration when FTP isnt set to explicit FTP over TLS

 

Im sure dave could assist with this thats the main issue i would guess it is.

Edited December 5, 2020 by urbanmafia

[PHPStudent]

54 minutes ago, urbanmafia said:

normally this is caused by filezilla being configured for TLS you can change the encryption settings for connections in filezilla and should work. so change to use plain FTP connection. as sometimes can be a server configuration when FTP isnt set to explicit FTP over TLS

 

Im sure dave could assist with this thats the main issue i would guess it is.

I think it works now, thanks for the help 🙂