when i right click on the image and select open in new tab i get this:
404 Not Found
The requested URL /valid8/captcha_1800.php?bgcolor=70039 was not found on this server.
The file has either been moved or deleted, or you entered the wrong URL or document name.
Look at the URL. If a word looks misspelled, then correct it and try it again.
If you clicked a link on the site that brought you here, please report the broken link to admin.
Return to: XXXXXXXXX
the host company said something about the file not being created?: This is from the hosting company:
"Alright, so after reading over the ticket notes, and taking the time to understand what's going on here, I believe that our main issue is that the captcha_XXXX.php files simply aren't being generated as they should be.
Now I'm not a developer, and I want to make that crystal clear up front, however from what I'm seeing in how this site works, it seems that this cron job is supposed to make a curl request (with a specific code) every 15 minutes that's then supposed to generate a new file called captcha_XXXX.php (based on the current time):
I did check the permissions and ownerships on the relevant files as mentioned from the last messages you included (since it seems that was the problem before), however those all look fine, and this doesn't appear to be a file permissions or ownership issue this time around.
you'll need to consult your developer to figure out why those captcha_XXXX.php files aren't being generated, as troubleshooting code falls outside the scope of what we're able to support.
Again, thanks in advance.